Privacy Policy

Last Updated: June 2026

1. Introduction

Creative Matrix ("Company", "we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, use our custom web development, SEO, AI automation, and digital agency services, or communicate with us.

By using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

Personal Information

We may collect information that you voluntarily provide when starting a project or opting for our plans (Launch, Growth, Enterprise), including:

  • Full name and contact details (Email, Phone number, WhatsApp)
  • Company name and business website URL
  • Project requirements, workflow logic, and marketing goals
  • Technical details shared for API integrations, CMS configurations, or CRM setup
  • Billing and payment details for project milestones

Automatically Collected Information

When you browse our platform, we automatically capture performance and technical analytics data:

  • IP address and geographical location (e.g., country)
  • Browser type, device details, and operating system
  • Pages visited, session duration, and referral sources
  • Core Web Vitals, speed testing data, and site interactions

3. How We Use Your Information

We utilize the gathered information to:

  • Deliver web development (Next.js, React, WordPress) and custom application setups
  • Execute technical, on-page, local, and programmatic SEO services
  • Design, integrate, and deploy AI Automation systems and workflow pipelines (Zapier, Make)
  • Provide ongoing website maintenance, security updates, and technical support
  • Process payments, issue quotes, and manage project lifecycles
  • Analyze site performance metrics to enhance customer experiences
  • Comply with necessary legal standards and prevent unauthorized activities

4. Communications

We use your contact details to communicate project updates, deliver performance reports, and respond to queries via email or WhatsApp. You may opt out of promotional updates at any point by contacting us directly.

5. Third-Party Tools & Services

In executing custom technical architectures, we interface with secure third-party ecosystems including:

  • Automation platforms (Zapier, Make)
  • Search engine infrastructure (Google Business Profile, Google Search Console, Google Analytics)
  • Content Management Systems & frameworks (WordPress, Next.js ecosystems)
  • Integrated business CRMs, advertising tools, and secure payment processing networks

These external platforms operate under their individual privacy terms and governance structures.

6. Data Sharing & Disclosure

We maintain a strict policy against selling personal client data. Information sharing is restricted exclusively to:

  • Vetted service vendors who facilitate our infrastructure operations
  • Authorized legal entities when under explicit statutory or court mandate
  • Parties involved in a corporate change such as an asset sale, merger, or acquisition

7. Data Security

We establish robust administrative, technical, and digital defenses to counter data loss, theft, or unauthorized alteration. Please note that no data system or network transmission is absolutely secure, though we employ high-industry benchmarks to shield infrastructure data.

8. Data Retention

Client records and project assets are stored solely for the operational duration required to fulfill project goals, sustain regular site maintenance, resolve processing conflicts, and meet legal frameworks.

9. Your Privacy Rights

Depending on regional jurisdiction, you possess the operational right to:

  • Review or access the personal records we hold
  • Amend inaccurate or outdated project records
  • Request data erasure or restriction of specific tasks
  • Object to targeted digital processing streams
  • Request transmission of data to separate services (Portability)

To submit an operational data request, reach out via the communication coordinates provided below.

10. Cookies & Tracking

Our site deploys persistent and session-based cookies to capture Core Web Vitals, evaluate browser engagement metrics, and optimize load speeds. You retain full options to block or clear tracking parameters inside individual web browser preferences.

11. Children's Privacy

Our advanced development, SEO architectures, and software offerings are strictly curated for business clients over 18 years of age. We do not purposefully target or maintain logs on individuals below this age threshold.

12. Contact Information

For clear inquiries, policy audits, or data rights submissions regarding our operational choices, connect with the Creative Matrix team at:

  • Email: contact@creativematrix.agency
  • Address: Etawah, India